2009 In Vide-pictures

For your viewing pleasure, presenting… my round-up of 2009 (so far)

Complain, Complain...

Anyone who knows me will know that if something goes wrong with something I’ve bought, I’m never all “British” about it – I don’t hold my tongue and bear it – I’ll complain until the cows come home. Of course, never unnecessarily though.
I bought a jacket a few months ago from Debenhams in Taunton. Very nice jacket it is too. However, recently two of the buttons had come off.
Rather than grin and think “ah well, it happens, I’ll put a new button on”, I went back to the store today. With no receipt, I was first told they “don’t do spare buttons” – then that some spares should have been attached to the inside label (they weren’t) – and a deadlock was reached. After asking what they would suggest, the supervisor suggested (while on the phone to her boss too) that I go visit a local haberdashers round the corner and buy some buttons. A very helpful suggestion, but still would put me out of pocket. I wasn’t too keen on this, as it’s not my fault.
One more question sealed the deal though – “are you going to reimburse me for those buttons then?”. After 20 seconds more umming and ahhing, her boss told her that yes, they would, if I brought back a receipt for buttons later that day.
And so, low and behold:

£2.44 in my hand to go and buy new matching buttons. A total win.
Moral of this story? Stick to your guns, be reasonable and polite, and you can’t lose.

Taunton's Fastest Broadband?

No longer am I enslaved by the slow tyranny of 8Mbps broadband! Hurrah!

Halloween Roundup

If you weren’t at our Halloween party last night, here’s what you missed: